Major US banks, including Citi and Wells Fargo, have confirmed restrictions on third-party artificial intelligence agents accessing customer accounts.
What happened
The restrictions come amid growing concerns over security risks posed by automated financial tools, which can access sensitive banking information and potentially conduct transactions on behalf of customers.
Citi and Wells Fargo have taken steps to block unauthorized access, with Citi stating that it does not permit third-party AI agents to log into customer accounts or transact directly within its digital banking platforms.
Other major financial institutions, such as JPMorgan Chase, Bank of America, and Morgan Stanley, are also confronting security concerns involving outside AI agents accessing customer accounts.
According to an industry source, the immediate concern is not AI agents independently infiltrating customer accounts, but rather customers voluntarily sharing their banking credentials with third-party AI tools, creating potential security risks.
